Definition of BPO and Telecaller Hiring in Chennai
BPO and telecaller hiring in Chennai refers to the process of recruiting employees for Business Process Outsourcing (BPO) companies and telecalling roles across various industries in Chennai. This involves sourcing and selecting candidates who handle customer support, sales, lead generation, telemarketing, and other voice and non-voice processes.
🔑 Key Elements of BPO and Telecaller Hiring in Chennai:
- Roles Included:
- Customer Service Representatives
- Technical Support Executives
- Inbound and Outbound Telecallers
- Sales and Lead Generation Agents
- Helpdesk Support
- Back-office Process Executives
- Skills Required:
- Good communication skills (English, Tamil, and sometimes other languages)
- Basic computer knowledge and familiarity with CRM software
- Customer handling and problem-solving abilities
- Sales skills for telecalling and lead generation roles
- Hiring Sources:
- Online job portals (Naukri, Indeed, LinkedIn)
- Recruitment agencies and staffing firms specializing in BPO staffing
- Walk-in interviews and campus placements
- Employee referral programs
- Industry Presence in Chennai:
Chennai is a major hub for IT and BPO services, hosting numerous national and multinational companies such as TCS, Cognizant, Infosys BPM, Wipro, and Accenture. - Job Nature:
- Full-time and part-time roles
- Shift-based work, including night shifts
- Contractual and permanent positions