📞 WHAT ARE BPO / VOICE JOBS?
These jobs involve:
- Interacting with customers over phone, email, or chat
- Solving product or service-related queries
- Promoting products or collecting feedback (outbound calls)
- Recording, processing, and following up on issues (CRM)
BPO jobs are ideal for graduates, freshers, and people with good communication skills.
🏢 Common Workplaces Offering BPO Jobs in Tuticorin
| Sector | Examples of Employers |
|---|
| Telecom/Network Services | Customer care centers |
| Banking / Insurance BPOs | Telecalling and KYC follow-ups |
| Healthcare BPO | Appointment booking, medical data entry |
| E-commerce Support | Order handling, return/refund processing |
| Online Education / EdTech | Admission support, telesales |
| Voice Process Agencies | Domestic/international call centers |
🔤 Types of BPO / Voice Process Jobs
| Type | Description |
|---|
| Voice Process – Inbound | Attend incoming calls (queries, complaints) |
| Voice Process – Outbound | Make calls (sales, surveys, collections) |
| Non-voice Process | Chat/email support, data entry, backend updates |
| Tech Support (Voice) | Guide customers through software/IT issues |
✅ Eligibility Criteria
| Requirement | Preferred |
|---|
| Education | 12th Pass / Any Degree |
| Language Skills | Tamil (mandatory), English (basic to good) |
| Computer Knowledge | MS Excel, typing, CRM tools |
| Experience | Freshers & experienced welcome |
| Voice Clarity | Required for call-based roles |
📄 Documents Required for Job Application
- Resume
- Aadhaar card
- 10th / 12th / Degree certificate
- Passport-size photo
- Basic computer skill certificate (optional)
